ceri338 Privacy Policy
This page describes what we collect when you use ceri338 and how we keep that data protected. We at ceri338 understand that your personal information is sensitive—we treat it with care and transparency. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer, or participate in any game on our platform, you share information with us. This policy explains what we do with that data.
Our approach is straightforward: we collect only what we need to operate your account, process your deposits and withdrawals, verify your identity, and comply with financial regulations. We do not sell your data to marketers. We do not share your information with third parties except where law requires or where service providers need access to deliver their function. You have rights over your data, and we explain how to exercise them below.
What We Collect on ceri338
When you create an account on ceri338, we ask for your name, email address, phone number, and date of birth. You create a password—we store this as an encrypted hash so even our staff cannot read it. This information is mandatory for account creation.
Before your first withdrawal, we require identity verification. You upload a photo of your national ID, passport, or driver's licence and a selfie of yourself holding that document. We collect these documents to comply with anti-money-laundering (AML) regulations. We do not retain these images longer than necessary—once verification is complete and your account is flagged as verified, images are archived securely and eventually deleted per our retention schedule.
When you deposit or withdraw, we record the transaction—the date, time, amount, payment method (for example, DANA or e-wallet), and your account balance before and after. These records are kept indefinitely for financial audit purposes. If you use mobile banking for a scan-and-pay top-up, we log the local payment reference code and timestamp. We do not retain your full card or wallet credentials—payment processors handle that encryption separately.
When you play games on ceri338, we record your session data: which game you played, your stakes, outcomes, and the time spent. We use this data to settle payouts accurately, detect fraud, and comply with gaming regulations. We also track your IP address, device type (Android phone, iOS browser, desktop), operating system version, and network type (4G, WiFi, fibre) to diagnose connectivity issues and improve service stability across supported regions like Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
We do not track your location in real time
We verify your jurisdiction during account creation and during verification. We do not use GPS or cell-tower triangulation to monitor where you are while playing.
How We Use Your Data on ceri338
We use your data for five main purposes. First, to operate your account—verify your identity, process your deposits and withdrawals, and communicate service updates to your email or phone. Second, to settle game outcomes accurately and detect fraudulent activity (for example, multiple accounts used by the same person to bypass account limits). Third, to comply with anti-money-laundering and financial regulations—we may be required by law to report certain transaction patterns to regulators. Fourth, to improve our service—we analyse aggregate (non-personal) data to understand which games are popular, which payment methods fail most often, and which network conditions cause slowdowns. Fifth, to respond to your support requests—when you contact our multilingual team via live chat, email, or phone, we keep a record of your conversation to track issues and provide context for future inquiries.
We will not use your data for marketing without your explicit consent. We do not email you promotional offers unless you have opted in. If you receive marketing emails and did not consent, use the unsubscribe link in the email to stop them immediately.
Third-Party Processors and Data Sharing
Our payment processors—the e-wallet companies (online payment, e-wallet, mobile banking, local payment, online payment) and banks (e-wallet, mobile banking, local payment, online payment)—receive your payment details when you deposit or withdraw. They handle encryption and payment routing. We do not store your full wallet credentials or bank account numbers ourselves; we store only a token that identifies your payment method.
Our servers may sit outside your jurisdiction. Data we store on cloud infrastructure may be replicated across multiple locations for backup and disaster recovery. Transfers of data outside Indonesia occur only to secure, compliant data centres. If you object to international data transfer, you may contact our support team, though limiting transfer may restrict service availability.
We do not share your data with affiliates, marketing partners, or analytics firms. Our support team (multilingual staff based in supported regions) has access to your account information only to help you. We use standard data-processing agreements to ensure all processors meet our security standards.
Cookies and Tracking
We use session cookies to keep you logged into ceri338. These cookies expire when you close your browser or log out. We use analytics cookies to track page views, feature usage, and error rates—this data helps us identify technical problems and improve the user interface. You can disable non-essential cookies in your browser settings, though disabling session cookies will log you out.
We do not use third-party advertising cookies. We do not track you across other websites.
Your Rights Regarding Your Data
Under data protection law, you have the right to access, correct, and delete your personal data. You can request a copy of all data we hold about you by contacting our support team. If information is inaccurate, you can ask us to correct it—for example, if your registered phone number changes. You can request deletion of your account and associated data, though we may retain transaction records as required by financial regulations.
You also have the right to lodge a complaint with a data protection authority in your jurisdiction if you believe we have mishandled your data. We encourage you to contact us first so we can address your concern directly.
Security and Data Retention
We encrypt data in transit (using HTTPS) and at rest (using AES-256 encryption). We use standard security practices: firewalls, intrusion detection, regular security audits, and restricted staff access. Our support team undergoes data-handling training and signs confidentiality agreements.
We retain account data (name, email, phone, ID documents) for as long as your account is active. After you close your account, we retain transaction records for at least five years per financial regulations, but delete personal identifiers (name, phone, ID images) after one year unless law requires longer retention.
Updates to This Policy
We may update this privacy policy from time to time. Changes take effect when posted. We will notify you of material changes via email. Your continued use of ceri338 after changes are posted means you accept the updated policy. If you disagree with changes, you may close your account and request a withdrawal of your balance.
Contact Us About Your Data
If you have questions about this privacy policy, want to access your data, or believe your privacy has been violated, contact our support team. Our multilingual team responds typically within 2–4 hours on weekdays. You can reach us via live chat on ceri338, by email, or by phone. We take all privacy inquiries seriously and commit to resolving them fairly.