ceri338 Terms of Use
When you open an account on ceri338, you agree to our terms of use. These terms set out the conditions under which we provide our service—account opening, deposits and withdrawals, game participation, and how we handle disputes. We've written them in plain language so you know exactly what to expect from ceri338 and what we expect from you.
Our service is available only where local law permits gaming platforms to operate. Before opening an account, verify that our service is legal in your location. If you proceed to create an account on ceri338, you confirm that you are in a supported jurisdiction and meet all age and legal requirements set by that jurisdiction.
Account Opening and Identity Verification
When you open an account on ceri338, you provide your name, email address, and phone number. You create a password and confirm that the information you've entered is accurate. Once submitted, your account is created and you can log in.
Before your first withdrawal, we require identity verification. This is a standard financial regulation, not optional. You provide a clear photo of your national ID, passport, or driver's licence and a selfie of yourself holding that ID. Our verification team reviews your documents and confirms your identity. This process typically completes within hours. Once approved, your account status changes to "Verified" and you can withdraw funds.
You are responsible for keeping your password secure and your account information current. If your contact details—email or phone number—change, update them in your account settings. We use these details to contact you about important account changes, security alerts, and service updates. If you forget your password, use the "Forgot Password" function to reset it via email. If you cannot access your registered email, our support team can help you regain access by verifying your identity and phone number.
Account security is your responsibility
Never share your password or session token with anyone. We will never ask for your password via email or chat. If you believe your account is compromised, change your password immediately and contact our support team.
Deposits, Withdrawals, and Payment Methods
ceri338 accepts deposits via six e-wallets and four Indonesian banks. Our e-wallet partners are DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. Our bank partners are mobile banking, local payment, online payment, and e-wallet. We charge no deposit or withdrawal fees on any method—what you send is what arrives in your account.
When you deposit via e-wallet, funds confirm within seconds. When you deposit via bank transfer, we assign you a virtual account number specific to your ceri338 account. This number never changes—you can use it for every future deposit without requesting a new one. Bank transfers settle through interbank clearing, which typically takes minutes during business hours on weekdays, or up to one business day for after-hours or weekend transfers.
Your deposits fund your account wallet. Money in your wallet can be used to participate in any game category on ceri338—football betting (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports markets (Mobile Legends, Free Fire, PUBG Mobile).
When you request a withdrawal, funds return to your original payment method. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used a online payment virtual account, your refund returns to e-wallet. Withdrawals process with the same speed as deposits—seconds for e-wallets, minutes to one business day for bank transfers. We cannot redirect a withdrawal to a different payment method once it's requested, so verify your payment details before submitting.
Game Participation and Account Balance
When you participate in any game category on ceri338, your account balance decreases by the amount you stake and increases by any payout you receive. All transactions are settled immediately—you see your updated balance in real time.
ceri338 does not guarantee specific outcomes, odds, or payout rates beyond those displayed upfront in each game's rules or market information. Before you participate in any game, review its terms and mechanics. This information is always visible in the game interface or in the rules section.
We reserve the right to suspend or close your account if we detect prohibited activity—for example, using multiple accounts to bypass account limits, engaging in fraud, or attempting to exploit system vulnerabilities. If we suspend your account, we will notify you via email with the reason. Your account balance remains in your account and can be withdrawn once the issue is resolved or after a specified period, according to our investigation findings.
Dispute Resolution and Support
If you dispute a transaction, game outcome, or account matter, contact our support team via live chat, email, or phone. Our multilingual team responds typically within 2–4 hours on weekdays and 4–8 hours on weekends. Provide as much detail as possible—the date, time, game name or transaction ID, and what you believe went wrong.
We investigate disputes thoroughly. If we find a system error, we correct it. If we find that the outcome was correct according to the game rules, we explain why. Our goal is to resolve disagreements fairly and quickly. If you remain unsatisfied after our investigation, you can escalate to our management team, who will conduct a final review.
Jurisdiction and Service Availability
ceri338 operates in jurisdictions where gaming platforms are legally permitted. Our service is not available worldwide. We perform location verification during account creation and during verification—if you are in a region where our service is prohibited, your account creation will not proceed.
These terms are governed by the laws of the jurisdiction in which ceri338 operates. If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or other supported regions and gaming is legal under your local law, you may proceed. If you are unsure, check with local authorities before opening an account.
We may update these terms at any time. Changes take effect upon posting on ceri338. If you do not agree with changes, you may close your account and withdraw your balance. Continued use of ceri338 after changes are posted means you accept the new terms.
Data Protection and Privacy
We at ceri338 protect your personal data in accordance with applicable data protection law. Your name, email, phone number, ID documents, and transaction history are encrypted and stored securely. We do not sell your data to third parties. We use your information only to operate your account, process deposits and withdrawals, verify your identity, and communicate with you about service matters.
Summary
By opening a ceri338 account, you agree to these terms. You confirm that you are in a supported jurisdiction, meet all legal requirements, and accept our service conditions. You provide accurate identity information, keep your password secure, and use our platform responsibly. We process deposits and withdrawals fairly and transparently, settle game outcomes according to our rules, and resolve disputes in good faith.
If you have questions about these terms or our policies, contact our support team. Our service is available only where local law permits—if that changes in your region, we will notify you and give you time to withdraw your balance. We are committed to operating with integrity and serving our account holders fairly.